Questions

Before you buy.

Q — DATA

Is the data real-time?

No, and we won't pretend it is. Per-ticker metrics (SIA-FLP/CVH/FSI/LCH) refresh every time you look a ticker up. Market-wide short volume comes from FINRA's official daily file, updated once per trading day.

Q — PLATFORM

Does it work on Mac?

SIA Terminal currently requires Windows. If you're on Mac or Linux, hold off for now — we're not going to sell you something that won't run.

Q — PRIVACY

What happens to my data?

Everything SIA tracks — your watchlist, alerts, portfolio, and lookup history — is stored in plain files on your own computer. Nothing is sent to us. See our Privacy Policy for details.

Q — SUPPORT

What if I have an issue?

Email support@siaterminal.com and a real person will get back to you. We handle setup issues, billing questions, and bug reports directly.

Q — TRIAL

How does the free trial work?

You get 3 days of full access before anything is charged. A payment method is required to start the trial, and you'll be billed $29 automatically when it ends — unless you cancel first.

Q — BILLING

Can I cancel anytime?

Yes. Cancel from your Lemon Squeezy account whenever you want — no long-term commitment, no cancellation fee. On Monthly, you keep access until the end of your current month. On Annual, cancelling stops the next renewal, but you keep full access for the rest of the year you already paid for.

Q — REFUNDS

What's your refund policy?

Since the trial lets you try SIA Terminal free for 3 days before any charge, completed charges are non-refundable — including Annual, where cancelling mid-year does not refund the unused months. The only exceptions are duplicate charges or a genuine inability to run the software (e.g. non-Windows systems) — email support@siaterminal.com with your Lemon Squeezy order ID and we'll sort it out.